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Don't be afraid to leave your bank for a better rate
July 5, 2011
Are the banks doing an incredible job of retaining customers or are Canadians just too lazy to shop around when renewing their mortgages?
One finding of a survey by Canada Mortgage and Housing Corp. released this week was that 89% of consumers renewing their mortgage stay with the same financial institution. And 68% stay when they are doing a refinancing.
"They stay with the lender because of rate and they leave the lender because of service," says Pierre Serré, vice-president, insurance product and business development, with CMHC.